Your Call Is Well Downour List Of Priorities

"YOUR call is important to us" has become one of those automatically suspect phrases, joining "the cheque's in the mail" and "your bank is pleased to announce service improvements". The Telecommunications Industry Ombudsman has announced a crackdown on phone companies that do not respond to complaints quickly or effectively. Is this a sensible use of resources? The problem here, surely, is not the technology, which is always going to be fiddly, or the contracts, which are incomprehensible by ...

One-shop Stopping For Regular Payments

SWITCHING banks can be a time-consuming hassle. There are the payments to electricity, gas, water utilities and to insurers and mobile phone companies, and then there are the payments such as share dividends that go into our accounts. No wonder most of us do not bother to switch transaction accounts and stick with the devil we know. But now switching between banks, credit unions and building societies has been made easier with the introduction of an obligation on financial institutions to provide ...